At makorls-pvt.shop, we want you to be completely satisfied with your purchase of premium pool and spa equipment. If for any reason you are not satisfied, we offer a transparent and extended return process to make things right.

1. 60-Day Return Window

You have 60 days from the date your package is delivered to request a full return. To be eligible for a return, your item must be unused, uninstalled, in the same pristine condition that you received it, and completely intact within its original factory packaging.

2. How to Initiate a Return

To start a return request, please email our customer care team at support@makorls-pvt.shop with your order number and proof of purchase. Once your return is authorized, we will provide you with the appropriate return shipping address instructions. Please do not send your purchase back to the manufacturer.

3. 3-Year Protection Warranty

All products purchased directly from our storefront come backed by an extensive 3-Year Warranty. This warranty explicitly covers manufacturing defects and structural component failures under normal residential operating conditions. If your equipment encounters an operational defect within this 3-year window, please contact our support team immediately to process a replacement or repair claim.

4. Inspection and Approval

Once your return item is delivered to our facility, our staff will inspect it to verify its condition. We will send you an email notification to confirm that we have received your item and to inform you whether your refund has been officially approved or rejected based on the condition of the return.

5. Refund Processing Timeline

If your return is approved, your refund will be processed immediately. The transaction will automatically be credited back to your original payment method (Stripe) within 7 business days. Please note that depending on your bank or credit card issuer, it may take a few additional days for the balance to officially reflect on your statement.

6. Contact Information

For any inquiries regarding returns, warranty claims, or to check on the status of a pending refund, please contact us at:

  • Email: support@makorls-pvt.shop
  • Phone: +1 662-269-8424
  • US Warehouse / Returns Address: 397-447 Ferry St, Newark, NJ 07105, United States
  • Registered Office (UK): MAKORLS PVT LTD, Company No. SC620716, 33 Ashley Terrace, Edinburgh, United Kingdom, EH11 1RE