FAQs
Frequently Asked Questions
Shipping & Delivery
Do you ship internationally? No. We ship exclusively to addresses within the United States. We do not offer international shipping or delivery to P.O. Boxes or military bases (APO/FPO) at this time.
How much does shipping cost? Standard shipping is 100% FREE on all orders across our entire store. There are no hidden fees or minimum purchase requirements.
What are your handling and transit times?
- Handling Time: 1 – 2 business days (Monday to Friday).
- Transit Time: 3 – 6 business days (Monday to Friday) via reliable domestic carriers.
- Total Estimated Delivery Time: You can expect your pool equipment to arrive within 4 – 8 business days from the day you place your order.
Can I track my order? Yes. Once your order has been processed and handed over to the carrier, we will automatically send you an email with your live tracking number. Please allow 24 to 48 hours for the carrier network to update the tracking information.
Returns & Refunds
What is your return policy? We offer an extended 60-day return window. You have 60 days from the date of delivery to request a return. To qualify, your item must be unused, uninstalled, in its original factory packaging, and in the same pristine condition that you received it.
How do I start a return? Please email our support team at support@makorls-pvt.shop with your original order number. We will review your request and provide you with the exact return shipping instructions. Please do not mail your items back to the product manufacturer.
How long does it take to get my refund? Once your return item is received and inspected at our facility, we will process your refund immediately. The funds will be credited back to your original payment method within 7 business days.
Payments & Security
What payment methods do you accept? We accept safe, fully encrypted credit and debit card payments exclusively through Stripe. We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. We do not accept cash on delivery (COD) or bank wire transfers.
Is my payment information safe on your website? Absolutely. Your security is our highest priority. Our website uses secure 256-bit SSL encryption to protect your data. Furthermore, your full credit card details are processed directly by Stripe’s secure infrastructure; our store never views or stores your credit card numbers.
Warranties & Support
Do your products come with a warranty? Yes. All products purchased directly from our store are backed by a comprehensive 3-Year Protection Warranty. This warranty covers manufacturing defects, material flaws, and mechanical or component failures under normal residential operation.
How do I file a warranty claim? If your pool equipment experiences a mechanical failure within the 3-year window, send an email to support@makorls-pvt.shop with your order number, a description of the issue, and a few clear photos or a quick video showing the malfunction. Our team will verify the claim and coordinate a repair or a complete replacement at no cost to you.
How can I contact customer support? We are here to assist you with any questions regarding your pool setups, shipping updates, or technical details:
Registered Office (UK): MAKORLS PVT LTD, Company No. SC620716, 33 Ashley Terrace, Edinburgh, United Kingdom, EH11 1RE
Email: support@makorls-pvt.shop
Phone: +1 662-269-8424
US Warehouse Address: 397-447 Ferry St, Newark, NJ 07105, United States