At makorls-pvt.shop, we stand behind the exceptional engineering and long-term durability of our premium pool and backyard automation equipment. To give you complete peace of mind, all eligible products purchased directly from our website are backed by our comprehensive protection program.

1. 3-Year Protection Warranty

We provide a standard 3-Year Warranty on all products sold through our storefront. This warranty begins automatically on the date your item is delivered to your United States address. No separate registration is required, though we recommend keeping your original email purchase confirmation for your records.

2. What is Covered

This warranty strictly covers manufacturing defects, material flaws, and structural or operational component failures that occur under normal, residential operating conditions. Covered scenarios include:

  • Defective internal components or automated motors.
  • Structural defects in casings or factory materials.
  • Operational malfunctions not caused by external damage or improper installation.

3. What is Not Covered

This warranty is limited to manufacturing defects and does not cover issues resulting from:

  • Damage caused by improper installation, assembly, or failure to follow the manufacturer’s instructions.
  • Normal wear and tear, cosmetic blemishes, scratches, or discoloration over time.
  • Damage resulting from accidents, misuse, abuse, neglect, or chemical imbalances in the pool water.
  • Unauthorized modifications, repairs, or alterations made to the equipment.
  • Acts of nature or force majeure (such as lightning strikes, floods, or extreme weather events).

4. How to Submit a Warranty Claim

If your equipment experiences an operational failure or defect within the 3-year coverage window, please contact our support team immediately to initiate a claim:

  1. Email us: Send an email to support@makorls-pvt.shop with your order number, a brief description of the issue, and clear photos or a short video demonstrating the defect.
  2. Review: Our technical support team will review your claim within 2–3 business days.
  3. Resolution: If the defect is verified as a manufacturing or operational failure covered under this policy, we will coordinate a repair, provide replacement parts, or issue a complete product replacement at absolutely no cost to you.

5. Limitations of Liability

This warranty is non-transferable and applies exclusively to the original purchaser of the product within the United States. makorls-pvt.shop is not liable for any incidental, indirect, or consequential damages (including, but not limited to, water loss, chemical costs, or third-party installation labor fees) resulting from the use or malfunction of the product.

6. Contact Information

If you have any questions about your warranty coverage or need help with a claim, please contact our support team:

  • Email: support@makorls-pvt.shop
  • Phone: +1 662-269-8424
  • US Warehouse Address: 397-447 Ferry St, Newark, NJ 07105, United States
  • Registered Office (UK): MAKORLS PVT LTD, Company No. SC620716, 33 Ashley Terrace, Edinburgh, United Kingdom, EH11 1RE